"Just wanted to write a quick review and thank you to the branch in Burnham, and a particular mention for Wendy, the lettings manager. Wendy helped find us the perfect house in the location we were after. Professional, courteous, and highly efficient throughout the process, making the whole process so much less stressful than it could have been. Now having to use another estate agent and greatly missing the service and expertise the team and Wendy provided! Great service from Frosts Burnham!"
"I have given a 5 Star rating for Mr Chris Cotton at the Frost Staines Lettings. Chris was my first point of contact when I was looking for a property to rent last year. Not only was he very professional on the phone he was also a people person. He listened to what I was looking for and why. If it wasn't for Chris I would never had found somewhere to live and because of the down to earth approach to his client's he put my mind at ease and I found myself in a stress free move. I am more than happy to recommend Frost and Chris Cotton himself to anyone and everyone."
"Wendy Taylor delivered what I can only describe a wonderful customer centric experience. - Delivered all her promises on time. - Prompted me when to get money and forms in - in order to avoid delays. - chased all the answers I wanted and responded soon after asking questions. More people like Wendy will make renting more pleasurable."
"Wendy is very experienced and knowledgeable, experienced and most of all honest. When arranging a letting other agents would promise the earth but then none of it would actually be reflected in the service. Wendy tells you straight, what can and can't be done, what is permissible within the rules and what isn't. Personally I prefer this approach because no point feeling disappointed afterwards. The other good thing is she gets to know each of her customers personally and what is important to them."
"I have given a 5 Star rating for Mr Chris Cotton at Frost Staines Lettings. Chris was my first point of contact when I was looking for a property to rent last year. Not only was he very professional on the phone he was also a people person. He listened to what I was looking for and why. If it wasn't for Chris I would never had found somewhere to live and because of the down to earth approach to his client's he put my mind at ease and I found myself in a stress free move. I am more than happy to recommend Frost and Chris Cotton himself to anyone and everyone."
“Just wanted to say thank you to Windsor and the other Frost Branches I dealt with. I have to say you guys were the most understanding of my needs. I never felt hassled or bombarded by Frost unlike other firms. I appreciate all the help and advice from Frost in my search for a rental. I will be recommending you guys to anyone looking to move.”
"Rona, I want to thank you for all your help it was a delight to view with such a professional, and I would not hesitate in recommending you to other home seekers"
"I am a landlord who used Frost estate agent to rent my 2 bedroom flat in Slough. I was dealing with Pooja, she was very nice and professional, I am really pleased and happy with her services, and I will definitely recommend Frost to friend and colleagues."
"Thanks so much for your help in getting our lease renewed. It was very complicated due to our self-employment income status which contributed to a delay in being able to provide the necessary paperwork. But staff at the Chalfont St Giles Frost Partnership branch, in particular Rona Brown, went out of their way to help meet the renewal deadline and Rona even came in on her free day to finalise everything."
“With Frost, any issues are dealt with not only promptly but with a certain element of sensitivity and human kindness. Thank you to everyone.”
"After many years as a landlord with one particular local agent, I never really thought I would find the same passion and high levels of customer service. To give my current agent a bit of a shock and to revive their passion, I engaged Frost in Slough and in particular the services of Pooja Shah and Sinead McMahon under the leadership of lettings manager Colin White. I never needed to speak with Colin and in the three weeks I have been with Frost; Pooja and Sinead dealt with everything meticulously.
Tonight my property was let and it should be mentioned the Frost team were competing against my long term agent and another agent I'd engaged to add extra support to get my two bed maisonette let during the quiet Xmas period. Pooja and Sinead got the most viewings out of the three agents, they were the only agent to give my property a premium listing on Rightmove and worked sometimes out of hours to clinch the deal!!! Absolutely the right attitude.
The best accolade they were given was from my tenants who are leaving for new pastures. They were so impressed with Frost's approach that they said if they ever became a landlord then they would engage Frost. Well done team and thank you. Please don't become complacent as this level of customer service is hard to find for us as customers and hard for you to maintain as a business. Good luck and I hope we have a long lasting future together with my other properties hopefully to follow into The Frost Partnership's fold."
“I would just like to commend Pooja and Sinead on the service they have provided me for the last two weeks. Both are proactive, approachable and professional. They give excellent advice and as a customer I feel as if I have my own personal agent. Thank you team!”
“I have been impressed by your pictures, your approach and professionalism to myself directly, the fact that you were the only agent to give my property a premium listing on Rightmove. I’d just like to personally thank you for the above.”
“I would also like to mention and compliment you, that I have had extremely good service from your office, the ladies are wonderfully friendly and always happy. I met with Heather at the Deanway properties and she was very helpful and also spoken with Sue on the telephone. There is never any unnecessary pressure and the ladies are always happy to help with any enquiries. I just wanted to let you know as I have previously received pressurised and grumpy estate agents, but your office is fabulous and it’s a breath of fresh air to deal with such lovely personalities. People are too quick to complain but not forward enough to compliment very often, so I thought I would take this opportunity to let you know.”
“I’m taking this opportunity to thank The Frost Partnership Feltham lettings department for all their help and support in finding a tenant so quickly. Especially a big thank you to Sebastien - he not only found us the appropriate tenant quickly, he also helped and supported with refurbishment of the property. Also special thanks to you, Rebekah, as you have always been very prompt with your administration and responses. Overall very professional…Many Thanks”.
“Jo, just want to say thank you. You have helped us so much. Words can't describe how happy we are. Thank you so much.”
“Firstly I would like to confirm that Rona, Heather & Sue make a brilliant team at your Chalfont St Giles office. They all work together and form a greater sum than their parts!!! A great asset offering a first class service in every way.”
"Great customer service. Wendy went out of her way to get everything completed in the short amount of time I had, as well as working around my schedule."
“Excellent service from start to finish! I was very impressed with the service received from The Frost Partnership,Burnham when finding my rental property. Frost were very professional and the whole process of their online tenancy agreement and vetting process was streamlined, quick & simple to understand and complete. I am especially thankful for the help from Wendy Taylor who from the first conversation was very welcoming and friendly & has guided me through the process of finding me the property that ticks all my boxes and has continued the great service even after I moved in - Thanks very much Wendy! I recommend Frost Burnham to any tenant looking for a dwelling in the Burnham area! - Best agency I have dealt with ever!"
"We have let a property on a let only basis in Beaconsfield for 8 years with 5 tenants to date. Jill Langton has been our contact for all that time and continues to provide great service, very sensible advice and whilst we do not have a managed service does all sorts of small things to help that are above and beyond a let only service. Well done Jill and well done Frosts!"
"Very friendly staff at The Frost Partnership in Burnham. Wendy was particularly helpful. I like to double check everything which means I sent many, many emails and always received a quick and helpful response. Wendy made finding our first rental property a pleasant experience. Thank you!"
"Just wanted to say how impressed I was with Wendy Taylor at your Burnham office. From the start of my property search to getting the keys on check-in, Wendy was there every step of the way. She certainly knows her stuff and must be an asset to the Frost Partnership. Iwould not hesitate in recommending Frosts to anyone I know who is looking to rent a property."
“This has been a very smooth and professional process and I would like to thank you, Matthew, and the rest of your team.”
“Rona conducted a few property viewings with us recently and she is always professional, well prepared, knowledgeable, helpful, and also friendly, approachable and honest. Over the past few months, we've viewed a number of rental properties with a variety of letting agents and after each viewing, we always commented how Rona's conduct and attitude was better than that of the letting agent we'd just met. For example, "Rona would have known that/ would have come prepared with that". Rona always has property listing printouts to hand, which is really useful, and knows the properties. If she's unable to answer a question on site, she finds out the answer and contacts you afterwards with the details. As you know, we had some issues with the property we just exited and Rona provided good honest advice when we were panicked and emotional and was also empathic and patient with our situation when we were trying to confirm a moving date and we really appreciate that.”
"Once again, Wendy, thank you for your supreme and superlative management skills regarding our swift and flawless journey of moving into our new home and starting a new business relationship with The Frost Partnership. You have been both extremely professional and meticulous when it comes to customer service, something EVERY agency could glean something from. We both can't thank you enough for your help. It's been second to none."
"Wendy, your help and correspondence has been both highly professional and extremely reassuring. I speak on behalf of us when I say it's much appreciated and respected. We look forward to moving."
“After 15 years of doing it ourselves, we had some trepidation in entrusting our letting to the professionals, but you have truly overcome every one of our concerns. You acted with great proficiency, but coupled this with a genuine friendliness and desire to help. The result was a very smooth and quick securing of a new lease. We must say that you have presented yourself (Wendy Taylor) as an excellent ambassador for The Frost Partnership and we thank you.”
“Just a short note to say thanks to you and Alexandra for your tireless work that resulted today in contract signing on Oak Lodge. It’s been a bit more of a roller coaster than we expected, and the rent was lower than our expectations were managed towards….but we are happy with a 2/3 year agreement! You and Alexandra have always been ‘on it’ and cheerful-both recognised and appreciated…..not sure I could say that for the other agent on all occasions, so perhaps not surprising that you landed our fish!”
"It was lovely to meet you at the viewing of the house in Ludlow Road. You were friendly and affable, informative and showed myself and Jenn around the house in a professional manner. I have been very impressed how all 3 of you (Max, Sebastian and yourself, Rebekah) have been in tune with our enquiry regarding the house, it all comes across as a seamless operation and gives myself and Jenn so much confidence dealing with you all at Frost in Feltham.
It has been such a difference from dealing with other agents with enquiries we had made previously and you guys have not once let us down with an appointment or when you said you were going to call. Jenn and I are looking forward to having you as our agent and we are safe in the knowledge that it will be a hassle free experience."
“We wish to thank you and your team for the great assistance you provided during our whirlwind house search. Even though in the end we did not proceed with one of your properties your team was instrumental in making us aware of the current house market and we will without reservation recommend your team to any of our colleagues looking for lettings.”
I would like to say thanks to yourself and your team for being very helpful, cooperative and professionals. We enjoyed living at the property and we received quality service from yourself.
"Thanks for the quick response, very much appreciative. You guys have all been awesome from Day one, it’s a shame you’re not managing my Chicago move – that would definitely make life easier!! Thanks again"
"Just to say how happy we have been with the service you (Colleen) have provided. You have always been ultra-efficient, caring and considerate and indeed a true credit to Frosts."
"I would just like to say a huge thank you to the Lettings Manager at the Langley Branch, Colin White. In the three years we have used The Frost Partnership, Colin has always been helpful and professional. I think it is a sad reflection of society today that people are very quick to complain but not so fast to praise excellent service, which has prompted me to send this email. I would have no hesitation in using The Frost Partnership again and will definitely recommend Colin White to friends, colleagues and family."
"Colleen, came round to carry out an inspection of the property, and I have to say what an extraordinary credit to The Frost Partnership she is. If only everyone had her way, the world would be a more beautiful place. It is not often that someone leaves a great impression upon one because of their wonderful, wonderful personality. She is clearly a very special lady, an absolute credit to The Frost Partnership and has represented the organisation to beyond the level of excellence and impeccability in terms of her conduct, attitude, professionalism and humanity."
"I have to say I am extremely impressed with all of you. You have looked after me so well and really made things happen."
“I just wanted to say on behalf of Ryan and myself, thank you for all your hard work over the last couple of weeks. Everything is back to working order and this wouldn't have been possible without you (Christine Bryant, Windsor Lettings).”
"May I just say, of the Estate Agents we have spoken to, you (Windsor Lettings) have been the friendliest and most helpful. So I'm really hoping we'll find something with Frost Lettings.”
“I just wanted to drop you a note to say how pleased I was with the service I received from your lettings agent Jo Ball. Jo was extremely helpful in my search for a property, arranging viewings at short notice, calling back to let me know how things were progressing etc. I have been working with a number of estate agents recently and the service I received from Jo was excellent.”
"Such a pleasure to meet with you (Jo Ball) today – the nicest estate agent I've ever met!"
"I would also like to take this opportunity to comment on what a friendly and professional service I have experienced from the Staines branch especially from Chris Cotton who has been very efficient and helpful to me over the last year."
"I’d just like to say that the 2 ladies I dealt with were very good and I had been to about 7 agencies before I came to you guys. I was particularly impressed with the temp as they are normally the ones who couldn’t care less - she was very helpful and went to the effort of printing out a few options for me to look at, she really seemed to care. And then Rachel has been very helpful through the whole process too."
"I was very happy with the way both the rental and sale of my flat was dealt with. Everyone I spoke with was very helpful and I was updated regularly with progress reports. I would recommend The Frost Partnership to everyone. They go the extra mile."
"The reason I am writing to you to say what a pleasure it has been letting through The Frost Partnership. The level of service and friendliness of your staff has been of the highest order I would like to particularly issue great thanks to Jill Langton and Carol Dell as they were both extremely approachable, friendly and most importantly listened to what we had to say whenever we contacted the Agency for help/advice. It was all of our first experience of renting and we are all glad that The Frost Partnership was the agency to take care of us during this period. I'm sure this won't be the last time I rent a property under The Frost Partnership and I look forward to the next time."
"I was so thrilled that you were able to find us a tenant so we didn’t have to use another local agent. You were all very supportive during my visit home and I just wanted to show my appreciation. It takes a weight off my mind that you are handling the property."
"…can I just say how impressed I am with the lettings team there at Frost. You're all really professional and clearly take the time to understand your customers wants and needs. Definitely my first choice; keep up the good work!"
"You have been a star in helping us manage our property and am more than happy to provide a reference for you at any stage. I highly recommend Frost Partnership as you have looked after our property beautifully and have always stayed in touch too."
"I have been very pleased with the service that I have received from you/Frosts - it far exceeds that of the competition and I have been letting the property for 7-8 years now."
"Christine, you and your team have been magnificent over the last few years for us as managing agents and for that I’m eternally grateful. You have been extremely efficient and effective in letting the flat without any extended blank periods. Your accounting, payment and consistent courteous customer service has been exemplary throughout the last 15 years. Am happy to share these sentiments with any clients or senior management who wish to have referrals and testimonials."
"My wife and I have now purchased two properties through your company - two, one bedroomed flats in Feltham - which we purchased for the purpose of renting. Mr Leigh Hamblin was the gentleman who negotiated the sale of both properties from your sales team at The Frost Partnership in Feltham and Mr Chris Cotton was the gentleman who arranged the rentals on both properties from your lettings team in Staines. We would just like to make it known to you that both these gentlemen have dealt with us with the utmost competence and professionalism. Their outstanding attitudes, knowledge and hard work have been second to none. We hope that our comments and sincere appreciation will be passed to both gentlemen."
"Dear Mr Frost. A quick note to say that since I have been in direct contact with Collin and Charlie at the Langley branch, I have to tell you that they are doing a fantastic job. They are very attentive and efficient and seem to be looking after my property very well."