The Association of Residential Lettings Agents (ARLA Propertymark)
The Frost Partnership is an ARLA Propertymark letting agent. ARLA Propertymark is the only professional body that is solely concerned with the regulation of Letting Agents, and for 25 years has been actively promoting the highest standards across every aspect of residential letting and management. ARLA Propertymark member firms are required to work within the codes of practice, which covers the key stages of Letting and Management of property.
National Association of Estate Agents (NAEA Propertymark)
NAEA Propertymark is the UK's leading professional body for estate agency. Its international members are bound by strict rules of conduct to ensure they offer you the highest level of integrity and service, while the association's entry qualification means you can be sure you are dealing with a professional property agency.
Royal Institution of Chartered Surveyors (RICS)
Our Surveyors are members of the Royal Institution of Chartered Surveyors, qualified to carry out surveys and valuations on commercial and residential properties throughout the UK and certified to carry out the popular RICS approved Homebuyers reports and valuations. With around 100,000 qualified members in some 140 countries, RICS is one of the most respected organisations for professionals involved in land, property, construction and associated environmental issues.
Clients’ money protection: RICS rules state that firms regulated by RICS shall preserve the security of clients’ money entrusted to it. We therefore ensure that clients’ money is protected; any clients’ money entrusted to us is held in a client account, separate from our own money and can only be used for purposes agreed with us by the client. RICS also funds a Client Money Protection Scheme – a free service provided by RICS to clients of firms that are regulated by RICS. Click here for certificate
Independent Estate Agents Group (IEAG)
IEAG is an association of leading independent Estate Agents and Chartered Surveyors from across the country, consisting of wholly independent firms with a long track record of providing a high quality multi-specialism professional service. The group provides an experienced voice within the estate agency profession providing integrity, guidance and help to members, practitioners and consumers.
The Property Redress Scheme
We are part of The Property Redress Scheme – a government authorized Consumer Redress Scheme for lettings, property management and estate agents and other property professionals. The Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. This means that domestic customers of estate agents have the right to take certain complaints to the PRS if the firm or company fails to resolve the problem. We are also members of the Royal Institution of Chartered Surveyors (RICS) who handle complaints about their members.
Award winning service in every Frost office
Finalist in the Best Estate Agent Guide (Top 4% in the country) and rated “Outstanding” by independent review site ViewAgents based on verified customer reviews.
Further protection for landlords and tenants
Reference checks on tenants may include:
- Checking the potential tenant is who they say they are
- Confirming that the tenants can afford the rent
- Checking that the tenants have honoured past rental agreements
- Ensuring they are able to work in the United Kingdom (Non EC nationals only)
- Identity/character reference checks
- Commercial tenants may require additional references and supporting documents, contact our commercial team to find out more.
Rent guarantee and legal protection
Landlords who rent through The Frost Partnership's Full Management property service receive 12 months free rent guarantee and legal protection.
- Up to £10,000 legal cost cover
- Up to £2,500 monthly arrears (£10,000 limit)
- Specialist solicitors appointed by insurer to pursue a speedy resolution
- Includes cover for recovering costs of replacing missing or damaged items listed in the dilapidation inventory
- Legal helpline
Tenancy Deposit Scheme (TDS)
We now register all deposits held on behalf of tenancy agreements with the Tenancy Deposit Scheme (TDS). Designed to protect the tenant's deposit and the landlord's property during a lease term. A nominal administrative fee is required by both the tenant and landlord to apply for this scheme.