"Excellent service from Frost in Gerrards Cross. We found our experience with The Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect throughout the process. We were kept updated at each stage , our phone calls were replied to and all our queries were dealt with. They accommodated us visiting the property a few times. Everyone working here really seems to enjoy their job which came across. The flowers and new address cards were a lovely touch.So we highly recommend them compared to the others we dealt with."
"From the suggested strategy of an Open House to the completion of the sale, in my view was considered a great success. Outcome of the Open House resulted in 3 offers within 3 days at almost asking price from which one of them was accepted. Throughout the process from the offer to completion, I was constantly updated regarding the buyer's situation. The agent was also able to influence the buyer to select a solicitor who would work well with my solicitor which helped immensely to iron out any particular items. The purchase was also a very successful one based on a more challenging situation. As this was the first property I was purchasing on behalf of my limited company, the time it took to ensure a mortgage was longer than normal. Again the agent was very good in handling this situation with the vendor who was patient enough to wait for the positive outcome. Again the agent was updating all parties during the process keeping us all in the loop. I would like to highlight Mr. Jamie King (Manager of Staines Branch) who has shown great professionalism, extra care for both myself and purchase/seller and is continuously looking for solutions to achieve a positive outcome from all interested parties. Jamie has demonstrated experience, persistence and patience. I would recommend Frost as an exceptional agency for selling and buying within the local area of Staines-Upon-Thames."
"Many thanks Jamie for your help in selling my father's property. It was a pleasure dealing with you and your advice at various stages was much appreciated."
"Gemma Testa at Chesham office cannot be praised enough. Always keeping us informed as the sale progressed. And when first sale fell through she used her expertise in achieving our asking price. A credit to the Frost Partnership."
"Gemma,I want to thank you for all the advice and help you put our way during our search for our new home.In particular, you went beyond the call of duty and we're grateful for your input that shaped our decision-making.I'm happy to report that we've been moved in six weeks now, and the house is starting to feel like ours. I should say that in our eyes you easily eclipsed any of the other local estate agents.We found you to be more helpful, more knowledgable, more enthusiastic, more approachable, more perspicacious, more believable, more trustworthy, and crucially more candid than the scores of your peers that we've encountered over the last year. Don't go changing!"
"Dear Christopher and Mark. Many thanks for all the help you and your colleagues have given me in selling my mother's house. Not an easy situation to find myself in and I'm particularly grateful to you for saving me hours of driving by supervising the house clearance, reading the meters and so on. I'll let my brother in the US know that you've looked after me well!"
"Being a first time buyer, I was not aware of any part of the complicated process and Frost agents have been very patient with my regular calls asking tons of questions. They provided quotes for services like mortgage, solicitors, surveyors etc which were the cheapest in the market. This also made the whole process easy as I only have to talk to Frost to get updates on all the parts of the buying process. The whole process went smoothly and they communicated at every stage. Special thanks to Leah Bulley for showing me the best properties in the market that are fit for my requirements. Most other agents just wasted my time. Special thanks to Jamie King to drive the whole process end to end and for being patient with my constant phone calls."
"David, I wanted to drop you a note to say what a fantastic job you did in handling the the sale of Dad’s house.Your professional approach resulted in the swift sale and I really appreciated your regular updates."
"I would like to take this opportunity to thank the staff at Frosts on Chesham for helping me with my purchase in Chesham. Any concerns I had were dealt with in a most professional manner, with regular, sometimes daily contact, if called for, to keep me in the loop. Special thanks to Gemma who handled the whole sale for me. Well done, a great job Frosts! I'd have no problem recommending the agency whatsoever."
"Very helpful staff and any potential problems were soon resolved. When we collected our keys we were given a welcome bouquet of flowers which was a lovely touch. Overall a very good experience."
"Stephen Ariss and his team in Chalfont St Peter did an excellent job in not only getting a buyer for our house but following things through with the other parties in the chain to ensure the sale went through with the minimum of problems. I would unhesitatingly recommend the Frost Partnership for anybody in Chalfont St Peter looking to sell their house."
"A very big thank you to you and your team over the last 3 months with our move. We really appreciated your patience through the ‘slow’ weeks of conveyancing and your advice which helped us to decide the right time to adjust our price, which I look back on as the key moment for us in getting the home we absolutely love."
"I liaised with Mark Jones during the process of buying my first property. Mark was attentive, sharp and quick to assist throughout the process, making it easy and as smooth as possible. The team were always friendly and helpful and were always professional.I would certainly recommend Frost Partnership- Burnham as an agent to deal with whether you are buying or selling your property.Thanks for making it such a great experience!"
"Fantastic service from all at Frosts Chalfont St Peter. Mainly looked after by Ben who went above and beyond the call of duty. He was constant in his chasing of all involved in our sale and kept us in the loop at all times. He made what could have been a stressful process as smooth as possible and I can't recommend him and rest of team at Frosts highly enough. Will definitely go back to them in the future."
"Excellent Service! Pleasant Experience overall! We received an excellent service from Frost, Mark Squire helped us find the Perfect Home in our desired locality, Though the sale had to wait for the probate to come through and a long wait, the service offered by Frost was prompt and excellent. Three Cheers!!!!"
“My family and I have dealt with The Frost Partnership for some 50 years. During this time we have found this family run company to be extremely efficient, friendly, reliable and very knowledgeable of the property market both in sales and management. I believe they are able to offer this excellent service due to long-serving members of staff and their frequent up-to-date training sessions. I feel confident one can place a property for sale or rental in their very capable hands.”
"A huge thank you for the professional and efficient way that you and Chris have handled the marketing and sale of our house including the way that you 'bounced' the attempt to drop the price by £6000. Once again, very many thanks for all your help, I will certainly recommend Frosts, pity there's not a branch in Petersfield!"
“Excellent service all round; we recently sold our house through The Frost Partnership, Ashford Branch. They kept us informed all along and I would have no hesitation in recommending them to anybody at all. Shame we wasted 6 months with another local agent who were a total waste of space. Such a shame we didn't find Frosts earlier."
"Matthew in the Chalfont St. Peter office was very helpful. He kept me informed throughout the entire procedure. Always very professional. A pleasure to deal with. Thank you very much."
"Mark and Andy are very professional estate agents. If choosing one from the Burnham High St, these guys will sell your property in a professional and friendly manner."
"I was very impressed with Andrew and the team who handled my house sale with professionalism, persistence and good humour. I would highly recommend."
"My fourth time buying and selling a house and this the first Estate Agent I could actually trust. Billy Boyle goes the extra mile to help both sets of clients, her own and the purchaser."
"We wanted to express our thanks to you, Heather and to Sue for the expertise, guidance, support and patience shown during the sale process. Your proactive approach to communication, keeping us up to date on a regular basis was much appreciated and provided reassurance that you were always on the case and doing all you could to find us a buyer and then move the sale along. Your personal intervention which led to the resolution of what seemed to be a sticking point for all other professionals involved saved the day. Your determination to sort things was evident and it felt as if you were fighting our corner understanding our circumstances and the potential financial impact of not exchanging and completing within a specific timescale. We are so pleased we opted to use Frost. You have demonstrated why you have such an excellent reputation and we would not hesitate to recommend Frost to anyone looking to sell or purchase in St Giles."
"We recently moved to Staines to a property marketed by Frost and I have been so impressed with the professionalism of your agents, specifically Daragh Macsweeney. The process dragged on due to my buyer, which caused lots of stress and frustration for all involved. I never had the pleasure of meeting Daragh but we spoke on the phone almost daily for 6 months, he always kept me up to date and was never pushy or rude. I hope not to move house again for a very very long time but I know many people in the area and I will always recommend Frost."
"Chris, thank you very much for arranging such a quick and easy, for me, sale of my flat. Having had to deal with a lot of different firms, roofers, carpet layers etc it has been so nice to deal with a firm who have just got on the job and not needed chasing every 5 minutes. I would recommend you to any seller at Ward Royal.Thanks again"
“Billy and Lara, thank you so much for all your help and patience. In the end the sale of our house went through without any hitches.”
"Daragh, I wanted to thank you so much for all your help with our recent sale. Without your constant effort to keep it moving along, I doubt it would have completed in the timeframes that I needed, and I am very grateful for all your efforts in meeting the deadlines.I was extremely happy with the service that I received from yourself in relation to this transaction, your advice was always spot on and you maintained professionalism at all times. I will definitely be in touch in relation to any future property transaction requirements."
“I am writing to commend the excellent service provided to me during the sale of my property. I found your team to be extremely professional, helpful, knowledgeable and supportive throughout the entire process. Rob particularly demonstrated real commitment and motivation whilst dealing with the particular issues surrounding our buyer and was extremely communicative and supportive when dealing with the legal matters accompanying the sale. Thank you very much for facilitating a seamless process; one which is notorious for its difficulties and stress.”
“From our first viewing to completion Frost were extremely helpful. All of our questions we had regarding our purchase were answered very quickly and clearly. We dealt with several different agents and they were the only one we felt was not pressuring in anyway."
"Excellent service from start to finish. Andy from Frost was fantastic during the whole the process of our purchase. I would like to thank him and the rest of the team with all their hard work and liaising between us and the vendors.Would definitely recommend them to anyone considering putting their house on the market."
“Just wanted to say what a great service we had from The Frost Partnership in Windsor ! Nicola was a great help from start to finish helping to make the move as smooth as possible with no stress which when you have 3 children is a great bonus. Great contact from start to finish !!! Would definitely use again”
“Hard-working, supportive and friendly: It was a long journey selling our house, but the people at Frosts in Windsor made it as pleasant as they could, Unfailingly punctual for viewing appointments, friendly and efficient in dealing with all enquiries and cries for help, they never gave us a moment to doubt that they were the best choice. Estate agents get a bad press (and our experiences in trying to view and buy houses show that there are all sorts) but Frosts in Windsor acted with patience and charm throughout, and we are very glad we chose them and rejected the larger and slicker agencies. Thank you."
“Only One Estate Agent to Use in Windsor: The commitment and professional service are second to none at Frosts in Windsor. The extremely pleasant and friendly staff are totally approachable and dedicated to your Sale. You feel that they are all working hard for you. Denise is in constant communication to allow you to be aware of every step of the way. I wouldn't use any other Estate Agent in the area; excellent."
“Top class attention and comms: We would recommend Frosts in Gerrards Cross to any family or friends. They were attentive and helpful at all times especially Matthew Craft who we had faith in all along."
"Matthew and Richard were fantastic, very helpful and sympathetic with a difficult sale!"
"The Staines Frost Partnership Branch Manager - Jamie King and Sales Manager - Daragh MacSweeney did an outstanding job with the sale of our property. They provided excellent market advice and made the sale process very painless. This was a difficult situation as we could only be in the UK when the property was first put on the market and then again when contracts were exchanged. We received good, clear communications throughout the process that kept us up to date on how the sale was progressing and weekly property inspections were made that gave us piece of mind that the property was okay. We would highly recommend the Staines Frost Partnership to other potential sellers."
I am very impressed with all the staff at the Chesham branch. Jacqui, Gemma, Henry have been very professional and proactive. I have worked with many other agents in my professional career and I have not worked with anyone better than these people. I look forward to working with Frost estate agents in the future.
“I am happy to say I am now proudly settled in my new home and it has only been possible due to the outstanding professionalism, care and confidence that the team shared with me. As is the way in house moving I have now found out, it has its ups and downs and huge bumps along the way of disappointment when you think you are there and then something doesn't quite go to plan but I have to say not once did the team let me down, keeping me informed and motivated. A special mention has to go to Gemma for being so wonderful and Jacqui in her search for finding me the right place to call "my home". I would highly recommend to all and any, if you want an individual service where you feel valued and looked after, these are the people you need. Thank you to you all.”
"I sold my home with The Frost Partnership in Burnham last year. It was a pleasant experience and I would recommend them. Because they are one of the largest and most important estate agents in my area, they already had several potential buyers looking for homes when I listed mine, so closing on a sale was fairly quick and easy. They helped to manage the buying process so it went very smoothly. Overall, working with The Frost Partnership was an efficient experience. Their staff are delightful and were very supportive in my sale and move."
"Quality fast efficient personal service Mark and all his team were nothing short of fantastic we had long delays with our purchase through another agent who didn't seem to care, whereas Mark and his team constantly kept us up-to-date chased, chased and chased, ultimately getting the end result and us in our new home. We also had issues with our buyer, eventually we made a decision together to look for a new buyer. Mark did this in record-breaking time. We would highly recommend Frost in Burnham and this is the second time I have used them as originally purchased my home through them in 2012. "
"The Burnham Frosts' staff could not have been more helpful or efficient in the recent sale of my mother's property. Every aspect of the sale was handled professionally and the friendliness of Mark and his team made the whole experience stress free. I wouldn't hesitate to put similar business in the hands of the Burnham branch of Frosts if the occasion should occur."
“Excellent, professional and informed service throughout. Andy and his team cannot come highly recommended enough. Phone calls and queries were always responded to quickly and accurately. It made the process of buying and selling so much easier knowing Frost were on our side!!"
“Very happy with the service. The Burnham office were always very helpful, and Andrew Woodwark who actually sold my property was always available and on top of every issue that came up. I would have no hesitation in recommending Frost in the future."
“I highly recommend Frosts in Amersham. Especially Andrew Holdsworth... My sale was one to remember and went on far too long but Andrew H was always on the ball and whether it was my solicitor or the buyers side he would always be chasing them and refer back to me. He also did a pretty good job at keeping me sane through all the stress so I thank Andrew for that. Also thank you to the other Andrew and Danielle for their input too. A great service from Frost Amersham!”
“Having dealt professionally with estate agents over a number of years, I have to say that the advice received from Gemma Testa was exemplary and I am sure that she had to work hard at times to keep the transaction together. I am very grateful to her for her assistance throughout.”
“The whole team at the Amersham Branch were very helpful throughout the whole process of selling our late mothers house. A special thank you must go to Andrew Holdsworth for his support, understanding, compassion and efficiency during a very sensitive time for the whole family. We received the very best in customer service, something that is somewhat lacking in this day and age. Many thanks to everyone at Frosts, we will not hesitate to recommend or use your services again in the future.”
"We recently purchased a property through Frost Flackwell Heath. I would like to say a big thank you to Matthew Pearson who was fantastic throughout the whole process.. He is a credit to Frost and would highly recommend anyone using Frost."
“Excellent professional service and very trustworthy estate agents. Was very impressed by the level of service received from The Frost Partnership when selling our house. They made us feel like it was a very personal service and backed this up with excellent communication/availabilty at all times. They sourced a high number of viewings for our property and were able to get on with this whilst we were at work. We also had the experience of having to use other estate agents when buying our property and were shocked to see how poor they were in comparison to Frost. I would definitely recommend them to anyone looking to buy or sell in the Burnham/Taplow area. "
"Thoroughly professional from beginning to end.. Worked incredibly hard to ensure we had a continuous stream of people through the door, and actually ending up with three / four offers, two of which were full price offers. Giving their experience and advice as to which offer to accept, as being the most promising, with a stable chain and security. An absolute pleasure working with such a decent, helpful trustworthy and knowledgeable group of people, right the way from the admin support to the manager. Everyone was up to speed on all aspects of our house sale, and finding out any questions we asked within a very short space of time. nothing was too much trouble. When we sold, they offered and gave, as much help as we required with finding our new home.. They went the preverbal 'extra mile', helping us sort out any problems with our house buy in Lincolnshire, when the agent in Lincolnshire was messing around and being a general idiot, almost losing us our lovely house. We cannot praise them high enough and can honestly recommend them, (Frosts and their staff),.to anyone that wants a professional, knowledgeable, trustworthy, helpful and pleasant team of people to sell their house for them! "
“Denise and Team, Thank you so much for all your energy and hard work in selling my property. You have all been great and definitely what I would call “The Dream Team”. Thank you again.”
“Alex - very many thanks for all your help throughout the sale of my property. You have reassured me, kept me calm and up to date all the way – I really appreciate it.”
“Thank you very much for helping us to purchase our first home and the fulfillment of our dreams”
“Thank you very much for all your hard work and efforts in getting our transaction through. We were very satisfied with the speed and efficiency with which the purchase was conducted. You have all been truly supportive, patient and very professional and we are so appreciative of all your help”
“Billy, you’re a star. Thank you so much for all you have done! We got there in the end!”
“Thank you so much for everything you do. You exceeded all expectations and give a service above and beyond”
"The Frost branch in Burnham were excellent in all aspects when they sold our house. They were very professional and their communication skills were first class at all times. All my calls and emails were answered on the same day and they gave a very personal service. I would recommend them to anyone looking to sell their house in the Burnham/Taplow area, as they are not a poor telesales office, unlike most of the other estate agents who we sadly had to deal with. Many thanks for your help."
“I write to acknowledge the fabulous experience I had in dealing with your sales team in the Ashford branch. Alex, Jamie, and everyone else, as a team they were all fantastic to deal with, always punctual, very reliable and excellent communicators. Within a day of Frost marketing my property, I had several offers from one open house, one of which I accepted and concluded to completion.
Overall it was a painless exercise, with very little intrusion into my daily life, Alex’s knowledge of the market place and the area is commendable. He provided a fantastic service throughout, nothing was ever too much trouble, both he and his team alleviated any concerns I raised with fact and experience. There was no pretence, his retention of information from viewers at the open house was first class and always articulated well. A big thank you to everyone involved, I am so glad I chose Frost. Throughout the whole process I felt that everyone in branch was working for me, and would highly recommend them to anyone considering selling their property.”
“We would like to say how much we appreciated the assistance of your staff at the Feltham branch. We have received an excellent service. They were all friendly and helpful each time we spoke to them. You have a good team of people.”
"Jamie has been absolutely fantastic during this whole process & has been informative as well as extremely knowledgeable throughout this nightmare process. We will definitely use Frost again."
"Very friendly and very professional, was stress free Frost handled everything. Can't praise the staff in the Ashford branch enough they explained everything and it happened as they said. Big thank you to Jamie, Lucy and Alex they are the ones I dealt with most but they were all lovely. THANK YOU"
"Many thanks to Lee / Alison & Alex from the Slough and Windsor branch. They not only sold my property in Slough but helped me find our dream house in Eton Wick. Very professional and a credit to their profession. It would have been a very stressful time but they made it seem easy.....Big Thanks"
“Excellent, Fantastic, Spectacular! I enlisted the help of the Frost Partnership, Ashford after a fairly disastrous experience with an online agent, I am so glad that I did! I dealt with Jamie King throughout the process of selling my flat and buying a house and I was absolutely delighted with the service I received. My flat was listed for sale for less than a week when I had 7 viewings and an offer at the asking price, not only that but Frost also found me the perfect house and were the agents for both sale and purchase.
During my buying and selling experience, nothing was too much trouble for Frost, they kept in regular contact, advised me at every step of the sale and helped with any issues that came up whilst also putting me at ease and ensuring everything went as smoothly as possible. I really cannot rate them highly enough, I mainly dealt with Jamie King, who I ended up re-naming 'Batman' because he was so efficient, however any time I spoke to anyone else in the office, they knew exactly where we were in terms of the sale and purchase and were always polite, helpful and friendly. I couldn't be happier with the way Frost acted and wouldn't hesitate to recommend them to anybody, they are superheroes!"
"We were extremely happy with the service that we received. You handled the sales process very efficiently, responded to all our questions promptly and gave us sound advice, as well as meeting or exceeding all your promises. In my opinion you have exactly the right balance between friendliness and professionalism and it was a pleasure dealing with you."
"Franky, I just wanted to say a big thank you for all your help with mum's sale and purchase. I do wonder if it would have gone through without your hard work. I will definitely be recommending you and Frosts and I really appreciate how you have looked after my mother"
“Thank you for all your help in finding me a new home. Everyone at Frosts in Beaconsfield made the sale of my old house appear so easy and I felt very secure and confident in their hands. I am delighted with my new home and although surrounded by boxes, feel very much at home.”
"A big thank you for all your help and advice during this second, rather drawn out, sale you have handled for us. As usual problems arise but with your knowledge and expertise these are dealt with very professionally. You and your team at Amersham are a pleasure to deal with and I have no hesitation in recommending you or indeed using you again if the need arises."
"I wanted to take this opportunity to bring to your notice the amazing service I received from Lydia and Billy at Wraysbury. Lydia handled all aspects of the viewings and contact with prospective buyers and Billy kept us informed of what was happening and when. We had two prospective purchases fall through and both times Billy and Lydia did everything they could to source us a rental property to ensure we didn’t let our buyers down. Rarely have I experienced such exemplary service and feel it is only fair to make sure that it is acknowledged. Please pass on my heartfelt thanks for everything they did."
"We asked Frost's to value our house in Chesham in 2015. Jacqui provided us with professional, friendly advice and gave us a realistic figure. We proceeded with the sale and can honestly say they more than achieved the guide price. We had several offers and the process was well handled by all the staff at Chesham. Pleased to say the right buyer was found and we completed our move to Devon all in the space of about 3 months."
"Dear Chris, We can't thank you enough for everything you did to help us out. If you hadn't believed in us we wouldn't be here now. It has had such a positive impact on our lives even in the short time we have been here so thank you so much! You really have helped to make a difference to our lives and we are so grateful!"
"I wanted to send you a quick note to further reinforce how delighted we were with how Matt handled the sale of our house. He went above and beyond with extra activity and constant updates. His commitment, hard work and sheer perseverance paid dividends in the end, and the required result was achieved and almost at asking price too. Whilst we were hugely impatient, in reality; it only took him 3 months to sell the house and during the quietest period of the year. Hugely impressive! He is an asset to your team: smart in appearance, personable, but professional, very responsive and communicative. I have no hesitation recommending Matt or using him in the future."
"I would like to reiterate my grateful thanks to the staff at the Ashford branch who recently helped me to purchase my new home. Lucy, especially, went above and beyond in her efforts to secure the sale, and in particular provided much needed emotional support. Anyone, I think, can sell houses, but your customer service makes Frosts head and shoulders above the rest. Many thanks!"
“Completion has now taken place on our purchase. We just wanted to thank you Laura, Matt and Chris for the friendly, extremely efficient manner with which you dealt with our needs and we would not hesitate to recommend Frost in Flackwell Heath to anyone who asks.”
"I wanted to send an email to yourself to say on behalf of my husband, Gavin, and I that we are extremely thankful for all the hard work, dedication and support Cheryl has given us over the last few months on an extremely frustrating and difficult chain. Not only did Cheryl handle my constant barrage of emails, but also my husband's endless calls. We have been extremely anxious over the whole process which has no doubt been felt by Cheryl. She is a credit to The Frost partnership and has worked extremely hard to help us. I feel she has gone above and beyond what she would normally do and is someone we feel we could easily ask for help from again if we ever needed advice.I would love to know that she has been recognised professionally for all she has done for us. Many thanks."
“Ciaran, great news. Thanks again for your help and I must say that you've done a brilliant job and achieved what you promised in the time frame that you mentioned. So thank you!”
“My husband and I viewed Esme Cottage in Flackwell Heath last Saturday and although the property wasn't right for us, I wanted to email to say thank you. The estate agent who showed us around was exceptionally professional and made the viewing an absolute pleasure. We're relocating from Belfast and this is a stressful move for us, but your agent responsible for the viewing was able to make us feel at home in the area. Thank you to you and your team for a positive experience on our first day of house viewings.”
"Having not been particularly impressed with the service level and value for money offered by some of the estate agents in Chesham, we contacted The Frost Partnership with a view to sell our property, as they were advertising a professional service for a very competitive percentage fee. We were not disappointed with our decision. From Jacqui Cuthbert’s initial visit to our house to provide a market value through to exchange of contracts, we were extremely impressed with her professionalism and knowledge, and the quality of service that she provided, especially the assistance she gave us to ensure a successful conveyance. Indeed, we were amazed at how efficiently she expedited the process; within two days of her initial visit our house sale was being advertised on the internet, and we accepted an offer a few days later. Throughout the conveyancing process, Jacqui kept us fully informed of progress. When problems occurred she rapidly stepped in and used her network of contacts and local knowledge to help resolve the issues. She is a true professional and real ambassador for The Frost Partnership. Thank you Jacqui."
“Dear Lee, Thank you so much for managing the sale of 25 Kent Avenue. We were extremely pleased with the way you dealt with every aspect of the purchase. You showed judgement and knowledge of the local area, gave us very sound advice about the kinds of improvement we could make to our house and knew exactly how to market our property. You also showed great skill in negotiating us through the complexities leading to completion. We very much appreciated your friendly and helpful manner throughout all this and found you a pleasure to work with. We wish you every success for the future.”
“To Lee, Alison and staff, Just to say many thanks to you all for the super-efficient way you handled mother’s sale. A very professional, competent and happy team.”
“I am writing to thank your team at the Flackwell Heath office, especially Laura, Matthew and Chris for all their hard work over the last 6 months with the sale of my property and the purchase of our new one. I can appreciate that they probably see it as just doing their job but from a customer’s point of view with all the issues we had, if it hadn’t been for the professionalism and persistence of the guys mentioned it would have been very tempting to walk away from the entire process.
Without going into detail, I have been astounded by the incompetence of firstly my solicitors but also the other two solicitor firms in the chain. During this process we were unfortunate enough to lose two sales but thankfully found our final buyer all within a relatively short space of time. During this time we were obviously fearful of losing our purchase but thanks to the skills of Laura we managed to still secure the house we wanted. Sadly at that point the solicitors became involved at which point things started to go wrong.
However, with repeated phone calls and emails from your Flackwell team we finally got over the exchange stumbling block 11 weeks later. The team’s involvement wasn’t limited to excess phone calls and emails but they also spent a huge amount of time collecting documents, getting papers signed by people in the chain and hand delivering papers to the solicitors. This is way above what I would have expected them to do.
In a final twist to the chain, the property at the end of our chain fell into probate as the lady sadly died a few weeks ago. At the risk of sounding harsh, if the solicitors had done what they were expected to do in the 10 weeks leading up to this then we would have exchanged and completed many weeks ago and the probate issue would not have caused additional problems, which again added to the pressures and work to the entire chain, none more than Laura.
I could go on and on praising Laura and her team. They are a huge asset to The Frost Partnership. You never know, we may even consider moving again in the future… and would always choose Frosts as my first choice of estate agents.”
"Thank you Mark and the Burnham team for all your help, advice and support during the process of selling my property. It was a pleasure to deal with a professional, friendly and honest agency. You were always there to give advice and support and nothing was too much trouble for you. Communication is key and you guys get 5 stars!! Thank you for an outstanding service and I wish you all the very best for the future."
Hi Mark. Thank you for dealing with this promptly and professionally. Mrs Glover appreciated your time and gentle approach. When something is done well it is so easy to take it for granted, in this case it is much appreciated! Thank you very much.
Hi Ciaran. I would like to thank you and your team for making what can be a fraught and stressful time, less so. You and your team used your expertise and experience to help us with our move and for that we are very grateful. We wish you and your team all the best for the future. Thank you.
I am not from the local area, so explored a number of agents to market my parents' property for Probate. Mark Jones (Frosts Burnham) was outstanding and I determined that I wanted to work with him over and above any of his competitors. I was not disappointed, he gave sound commercial advice with enormous care and sensitivity. His marketing attracted a lot of interest in the property, and he quickly secured offers on the property. He and his team navigated the property through to completion in sometimes very difficult circumstances, they were always charming and good humoured (even if I was not)! Throughout they were professional, sensitive and kind. I found the process difficult as it was saying goodbye to part of my life, but Mark and his team made the process as easy as it could be. I have no hesitation in recommending Mark and all the Burnham team - and send them my very best wishes and heartfelt thanks for all their support and help.
“Ciaran and team, thank you so much for all your support. As first time buyers we were both nervous and excited, but you made this experience very enjoyable. We are unable to explain our gratitude. Once again, thank you ever so much. Without you this process would have been very difficult. We will always recommend you.”
“Great, reliable, friendly service. Kept us informed at all times, no complaints at all. Loved the idea of Open Day on the property – it really helped sell it.”
“It has been a pleasure working with Mark and his team. They are professional, engaging and provide a great service with regular updates. It has all run very smoothly, for which we are very grateful. Thank you! Customer service is what it is all about and you guys do it perfectly!”
“As we wrestle with packing, visits to the recycling centre, telling friends and businesses of our change of address, we would like to take this opportunity of saying a huge thank you to you and to Lizzie for all your help with the sale. You were patient, kept us fully informed, calmed us down when there were any problems, gave us good advice and generally smoothed the whole process. Lizzie exercised her considerable charm in showing people round the house and gave us good feedback afterwards. We would have no hesitation in recommending you and Lizzie to our friends when they come to sell their houses in Gerrards Cross. We were right in choosing Frosts as our agents following interviewing several firms!”
“The viewing days were well-planned and productive and resulted in a swift sale, achieving results over the asking price. Very professionally managed negotiations.”
“Just a quick email thanking you and all your staff in your efforts in facilitating the sale of our property. It’s a huge relief after 20 months on the market. In particular a word of commendation for Matthew Craft. A great asset to Frost as it was Matthew whose determined yet respectful manner is what wooed us back to sole agency with Frost. A consummate professional at all times inspiring client confidence. Very knowledgeable and always willing to assist regardless of what is asked of him. I will be recommending Frost as my preferred agent and hope to deal with you soon with the sale of our property on Fulmer Drive once demolished and re-built.”
“Great service thanks to Cheryl Slark. I purchased through Frost Estate agents in Staines. Cheryl was very proactive from start to finish and was a great mediator between all parties. This proved so helpful in progressing things when solicitor and vendor needed encouragement to be more responsive. My solicitors were also very complimentary on the hard work Cheryl put in. On this basis I would easily rate the service as 5 out of 5.”
"From start to eventual finish, your service was professional, patient and supportive, giving advice and assistance when needed and keeping me informed throughout. You fulfilled your remit totally"
"I am writing to you regarding Ms Cheryl Slark, who is an excellent member of staff, a very good person who looks after her customers properly. I have dealt with so many people before from big companies and never had similar service. She is the best ambassador for your company and Frosts should be very proud of having such a lovely person. Well done Cheryl, I wish you all the best."
“You guys are the best estate agents in town, thank you so much for your help.”
“We just wanted to compliment you and your team (Collette and James) for the customer service, attentiveness, caring, attention to detail, efficiency and professionalism shown throughout the purchase process from start to finish. You are second to none compared to other agencies in the area. Keep up the hard work.”
"We cannot believe how smooth and painless the process has been, in what can be a stressful time for those dealing with an estate of a close relative. The professional services given by Frosts enabled the property to be sold for a price way above everyone’s expectations. When speaking to friends about the sale they cannot believe how quick the process has been and I would not hesitate to recommend the appointment of your firm on such matters. Excellent service."
"I would just like to say what a wonderful job that Heather and her team at Chalfont St Giles have done for us re the sale of our property. I think it's fair to say that without Heather the deal could easily have faltered. She and her team have shown leadership, patience, kindness and compassion, which is all too rare in your profession given the stresses involved in selling a house, through what has been a pretty tough process.
I would, without hesitation, recommend Heather and her team to anybody looking to conduct a property transaction; and, having moved a number of times during my life, I can safely say that I've never experienced a better or more professional team to work with."
"Congratulations on superbly handling two transactions for us. We very much appreciated your professional advice and guidance and look forward to enjoying our new home. Well Done!"
"I just wanted to say thank you for all your support and hard work during the past few months. Right from the moment you came to see me to value our property and explain the process, you have made me feel comfortable and nothing has ever been too much trouble. Your availability and advice has always gone a long way to putting my mind at rest in times of worry. I would also like to thank the rest of the staff the Ashford Branch, all of whom have been very helpful and courteous.
Following a successful move day last week I am happy to report that we are now pretty straight and very very happy in our new home."
The service you provided was excellent. You demonstrated an extensive and thorough understanding of the market, you were responsive and attentive to our requests for information and updates, you were proactive in managing all the involved parties, and, despite some of the frustrations, you did all of this in a friendly and professional manner. Keep up the great work - we would be happy to recommend you to anyone that asks. You went beyond my expectations!
Just want to thank you, Collette, Duncan and the rest of the team for all your help over the last few months. We got there in the end! Sad to leave the house but very excited about the next stage in our lives. Thank you for all your help with selling the house once again.
Throughout the sale period we found that all communications were handled in a very prompt and professional manner. Selling is not always a straightforward process and when a problem did occur the agent kept all parties informed and we were able to make progress. We have no hesitation in recommending The Frost Partnership to potential vendors.
Just wanted to say a big thank you to everyone at Ashford who had a helping hand in Jason and Tessa's first purchase of Station Crescent.
Everyone there worked very hard to secure a smooth completion in what became a very long drawn out purchase. We would particularly like to thank Alex as ever very professional and also a special thanks to Nicola who has now moved to Staines who always called back even if she had no luck in getting hold of the elusive solicitors which all parties seemed to pick on this occasion. Jason and Tessa are really appreciative for everyone's help and I am sure we will have further successful sales and purchases with you in the very near future.
I must thank all the staff at Frosts of Beaconsfield for your support and patience in helping us to sell our house. After nearly 30 years without moving I was reminded just how important it was to have expert help in marketing our property. Your advice and professional attitude in managing our sale were invaluable without making us feel at all pressured. It was a real pleasure dealing with you all over the sale period and we would have no hesitation in recommending you to anyone else. Many thanks again, especially to David and we wish you all at the Beaconsfield office the very best in the future.
“We would like to express our thanks to Paul Prokopiou and his team at the Chalfont St Peter branch for all their hard work and help in negotiating the sale and purchase of the above properties to a successful conclusion. Please convey our thanks to the team.
With the “bubble” situation in the current market, not enough houses, lots of people chasing the same house, not to mention we are in our twilight years and what is a very stressful time moving house, this situation was greatly alleviated by the helpful, professional advice and friendly manner in which Paul and his team helped us to a successful end.
Our family has dealt with The Frost Partnership on many occasions and have regarded you as the best estate agents and will always come back to you in the future.”
"Dear Heather (Sparks, Chalfont St Giles office), We would like to thank you so much for all that you have done every step of the way. You have encouraged us, supported us and kept pesky time wasters away from us. Amazing. Truly above and beyond that which anyone might imagine an estate agent would be happy to do … we hope that there are others out and about like you should we ever need to move again."
"We have recently been working with Jamie from the Staines office on the purchase of a property in Belle Vue Close, which had run into some obstacles due to a worried vendor who took the house off the market due to a whole litany of stresses which whilst completely understandable, were very disappointing to us as keen purchasers.
Thoughout the process so far Jamie has been incredibly patient, dedicated way beyond the cause and most importantly listened to both us and the vendor to the point that it now seems we have a way through things.
We have encountered a spectrum of different approaches, from a variety of agents, but without doubt Jamie is a credit to your organisation and head and shoulders above all of the other agents we have worked with. Please feel free to pass this feedback along and I hope he is recognised for this exemplary service."
“We both want to thank you (Mark at Gerrards Cross) very much for all the help and support you provided on both our purchase and our sale transactions.
You certainly went the extra mile on many occasions and ensured, despite numerous problems and complications that sometimes almost made us feel we would never complete, that we did make it in the end.
As well as yourself we found that everyone that we dealt with at Frosts, especially Lizzie, were always very friendly and helpful.
I have already recommended Frosts as the agent to use and will continue to do so. If only other local agents demonstrated the same purpose and values as your firm.”
"We'd just like to thank you for your help in getting the house sold; it was a very helpful, personal and professional service you offered us, which we very much appreciated and which made the whole process as stress-free as possible for us."
"I was very happy with the way both the rental and sale of my flat was dealt with. Everyone I spoke with was very helpful and I was updated regularly with progress reports. I would recommend The Frost Partnership to everyone. They go the extra mile."
"We felt we must write to thank all of you in the Langley branch for the help you have given us over the last few years. From the moment I first stepped into the Langley branch and met Colin, we have received courteous, friendly, prompt and efficient help and service. We could not have asked for more from an estate agent whether when letting the flat or selling it for us. …we have no hesitation in recommending you to everyone looking for a letting or selling agent."
"Thanks so much for selling my property and helping me purchase another. Thanks for being so friendly and helpful, answering my many questions and always returning my phone calls. a really professional team and a pleasure to know."
"We would just like to say thank you for your work in selling our house. You have restored our faith in estate agents and we will recommend you to anyone else wishing to move home."
"To Jessica (Mott, Staines office): I'd like to say a huge thank you for all your efforts over the last couple of weeks and even more so over the last few days. If it were not for your help and support I think it would be obvious to say that we would not be in the position of moving on Friday. Not every estate agent is willing to help a client as much as you've done nor are they willing to drive long distances just to get a contract signed especially as this is a solicitors job. I appreciate that driving between Staines and Reading is not a quick/short round trip and thus I am grateful.
Jessica please, forward this onto your boss as I honestly think that they too should be recognising such a hard working and dedicated employee. I can honestly say that when the time comes to move again I will be very tempted to use a company such as Frost, especially if they keep employing staff such as yourself. Once again, a huge thank you for all your help it has been a pleasure working along side you. Can you also say a huge thank you to Daniel as he too has been very supportive through out this process.”
"To Alex (White) and all the staff at Frosts Ashford: Many thanks for all your help these last five months or so. It has taken longer than we anticipated but through no fault of yourselves. Once again, many thanks and best wishes to you all."
"To the Frost team at Burnham: Thank you very much for all your hard work with helping us buy our first home together."
"This is to thank you for the recent sale of my property in Wraysbury. It was a pleasure dealing with you (Jamie King) and your colleagues, Jeremy Boyle and Ken Sweeny. I would just like to say a big thank you to Ken in your Wraysbury office who was very helpful and gave great customer service as well as salesmanship."
"I have thoroughly enjoyed working with you over recent months. It is clear to me that you have thoroughly researched the geographical market that you operate in and are very much motivated by drumming up quantifiable interest through 'number of qualified viewings'. I very much like the attitude that you adopt towards each viewing and believe that this filters out time wasters whilst nurturing the serious contenders… Further to this, I received regular communication regarding viewing feedback and the overall status of possible offers.
Some might say that the above is Sales101 for an estate agent, but too often individuals fall short of providing these basic skills."
"Richard, thank you so much for all that you have done for us in recent months. Your help and support have made our house move possible and your cheerfulness was always appreciated."
"I would like to take this opportunity to say it’s been a very long time since I’ve worked with such a dedicated and professional bunch of individuals. No chasing, no miscommunications, no excessive paperwork and always a polite, diligent and friendly service. You and your team deserve the highest of praise and recommendation. I wouldn’t hesitate to recommend The Frost Partnership to anyone who wants a hassle free and proficient house moving experience.
"Best of luck with your ongoing endeavours to change the face of 'what gets sold by whom' in Windsor, you wiped the floor with Savills on every level! Helen Woodend has also been 'a breeze' she has been professional, personable and efficient throughout – a great recommendation."
"My wife and I have now purchased two properties through your company - two, one bedroomed flats in Feltham - which we purchased for the purpose of renting. Mr Leigh Hamblin was the gentleman who negotiated the sale of both properties from your sales team at The Frost Partnership in Feltham and Mr Chris Cotton was the gentleman who arranged the rentals on both properties from your lettings team in Staines. We would just like to make it known to you that both these gentlemen have dealt with us with the utmost competence and professionalism. Their outstanding attitudes, knowledge and hard work have been second to none. We hope that our comments and sincere appreciation will be passed to both gentlemen."
"Just wanted to say thanks for making the sale of 174 as stress-free as possible. I really appreciated your professionalism and straight talking and would happily recommend you to anyone else selling a property."
"Today Frosts of Beaconsfield completed the sale of my deceased father's house. From start to finish the whole process has gone very smoothly, especially since we have been unable to do much ourselves, living in Leeds. This has been in no small way due to your senior negotiator Julia Hague. Julia has been both professional and charming. Nothing has been too much trouble for her and she has kept us informed regularly with her cheerful phone calls, emails and letters. My parents originally purchased the property through Frosts in 1965 and I am very glad that we decided to use you again!"
"In the madness of the move, I didn’t get the opportunity to thank you for all your assistance you were calming and reassuring in a turbulent and often hostile ocean. From the start of the process you were consummate professional always, there with advice and guidance without being too pushy. It has been an absolute pleasure dealing with you. I will recommend you to anyone and everyone. Thank you."
"We so appreciate your advice, support and absolute persistence to secure this sale. It has been lovely to work with you and you have 'smoothed the way' too many times to mention. I will take every opportunity to recommend Frosts in the future."
"I just wanted to drop you a quick line to say thank you to you and the team at The Frost Partnership in Burnham for all your assistance and support during my purchase of Lakeside Cottage. Whilst the vendor and I reached an agreement on price relatively quickly, there were a number of obstacles along the way, all of which you helped to resolve. Your collective positive and helpful attitude ensured all avenues were explored to overcome the issues raised and I would have no hesitation in using you and will go out of my way to recommend your services.Thanks again for all you help and support."
"Thank you for all your help and support over the past couple of months. It is much appreciated. Has anyone skied into the office to pick up keys before...?!"
"I feel strongly that the Frost Partnership is a reputable estate agent. Working with Frosts has re-established the credibility in the industry....The Company acted professionally and the sales process ran smoothly. I felt there was a bond of trust, which I presume the vendors also felt."
"I would have no hesitation to recommend yourself and Frosts in the future. I often find myself complaining about service received nowadays, so I think it's only right to acknowledge very good service as well!"